Return policy : – ECS Online Store

Return policy :

Returning and replacing within 14 days :

The customer has the right to replace or return the product within 14 days from the date of receiving the product with - the customer will bear the shipping expenses - when the product is returned or replaced the carton and packaging materials must be in their original condition and the product has not been used or the carton containing the product and all its contents is accompanied with all the original document. And if there was a gift on the purchase request it must be returned with the device and if not all the attachments are returned, the replacement or refund request will not be approved, and in the case of a return or replacement of a product that was purchased and has a discount or offer, only the customer's payment will be refunded .

Returning and replacing within 30 days :

In the event that the product marred an industrial defect, you can return the product within 30 days of receipt,in the same condition that you received it with a carton or the packaging, once we receive the returned product, we will check it, and if it is found that the product is defected or damaged , Then we will return the value of the product paid with any shipping charges paid, within one week of your request to return the product.

 

There are some cases where the product cannot be returned or exchanged:

  • If a return request is requested outside the specified time frame of 14 days or 30 days for defected products from the day of receipt.
  • Misuse of the product, was not in the same condition that you received it, part or all of the serial number was erased, was tampered with, or was fake.
  • Anything missing from the package you received including price tags, stickers, original packaging, free accessories and accessories.
  • The product should not be in the list of "irreversible products". (It is clearly stated that it is irreversible )
  • The product should not be clearance listed, clearly mentioned that it is irreversible .